Refunds & Cancellations

REFUND POLICY

• Individuals will not be refunded if paying/donating part of a larger bill for their school.
• Money given as a gift separate from a specific event, or given through a fundraising service such as GoFundMe or KickStarter will not be refunded unless required by a specific services policy.
• Schools and other sponsors will not be refunded after the service is provided unless the bill has been overpaid.  The amount paid in excess will be used as a credit towards the next event with the same sponsor, or paid back to the event sponsor at their discretion.

CANCELLATION POLICY

• Cancellations which happen three months or more prior to an event will receive a full refund if prepaid and won't be billed.
• If a sponsor cancels an event less than three months from the start of an event they will still be billed for 50% of the event's cost.  If the event was prepaid they will be refunded for 50% of the bill.  Failing to find enough volunteers or the necessary funds, competing with a sporting event, or miss typing the date onto a school calendar are examples of hardships which will fall under this 50% cancellation policy.  Please understand we are not likely to book an event within a three month window and will lose money if we don't charge to cover our expenses.  Thank you for understanding and double checking your calendar before signing event contracts.

• What if a major event like poor weather (example snow or ice storms), the death of a key community/school staff member, or a school wide emergency (ex: lockdown) force the cancellation of an event?  In this case contact us and we will do our best to reschedule your event without any penalty.